Frequently Asked Questions

If it isn't listed, we don't have it.
But by all means send us an email outlining what your after and we'll do what we can for you.

To check stock levels, simply click on that item.
Just above the price you will see “Availability: XX”.

Depending on the supplier it normally takes around 4 weeks.
Longer if the item needs to be hand crafted first as is the case with some drivers.

Due to all the variables of exchange rate, freight size and weight, suppliers need to quote each and every order.
Due to time zone differences this can take up to 3 working days.
Many suppliers these days are rightly concerned about lost income due to unpaid accounts. As such they all require payment in full before orders are shipped.
It takes around 4 working days for our payment to reach the suppliers bank.
The supplier then needs to get the ordered parts safely packaged for its trip around the world. This can take up to 4 working days.
The freight is on its way ! Bouncing around the globe for anything up to 2 weeks.
When it lands here, it lands in Sydney, then goes through customs, before being sent to us in Brisbane.
After all this we get a box of bits that we need to unpack, check for any damage or missing items, before placing them into storage bins on shelves
Finally we update the site.

There's over 150 different drivers in the Seas range alone.
If we stocked two of each driver, that would be over $90,000.00.
Having said that, we can quote and supply various brands of drivers for you.

That's beyond our scope at present.
We can however make general component suggestions based on your crossover.

That's not fair to other customers is it.

If your in the Brisbane area, then yes.
Pickup is available by appointment only.
This is a home based business and we may not always be home.

Simply add the items of interest to your cart.
Click on 'Shopping Cart' at the very top of the page.
Then use the 'Estimate Shipping & Taxes' field to see the available freight options and their costs.
You don't need an account to see this.
And you won't be charged until you proceed to the final page of the checkout.

Australia Post is our preferred shipper.
For large or heavy orders that Australia Post can't handle we normally use Couriers Please.
All freight has tracking numbers which will be supplied to you if requested.
Our shipping charges include cost of postage plus a nominal amount to cover the cost of packaging materials.
While we take the utmost care to securely package your order, We will not be responsible for damaged, lost, or undeliverable freight.
If you are concerned about any risk, Please ask for insurance to be applied to your order.

Orders received before 2pm AEST time will be posted that day.
Orders received after 2pm will most likely be sent the next business day. What time is it in Brisbane ? Click Me.
Australia Post quotes the following delivery times;
"Standard parcel post 2 or more business days."
"Express parcel post guaranteed next business day delivery within the Express Post delivery network and fastest possibly delivery for other areas.
Please allow extra time in their peak period around December and public holidays.

Due to previous bad experiences with some countries, We will only ship within Australia and New Zealand.

Due to an agreement between Troel's and Jantzen,
Jantzen dealers are not allowed to have anything to do with Troel's designs from January 2014 onwards.
These are 'Closed Kits' and are only available directly through Jantzen Denmark.

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