Frequently Asked Questions

The following information is to the best of our knowledge how the new rules will affect SpeakerBug and it's clients.
Different businesses may be affected in different ways.

The short version:
Prices will go up approximately 18%.
But this will only affect stock I order after 1-7-2018.

The long version:
As you may (or may not) know, some businesses complained to the government about the 'unfair advantages' that consumers had by directly importing goods under $1,000 from overseas.
This allowed consumers to save paying the 10% GST and other associated costs.
No, I was not one of those that complained :)

The governments reaction has been to introduce a range of new tax and import laws.
These were supposed to take affect from the first of July 2017, but for whatever reason will now come into play from 1-7-2018.

What does this all mean ?

Lets take one of SpeakerBugs orders as an example.
I'll ignore exchange rates etc for this exercise.

Pre 1-7-2018.
Imported goods under $1,000 are exempt from Import fees and GST.
So I order $999 of stock.
Add in freight of (on average) $300.
The box of goods costs me $1,299.

Post 1-7-2018.
All incoming goods will be subject to import fees and GST irrespective of their value.
This same box will now cost me $1,520.
But that's 17% more, not 10% more, Why ?
That's where the smoke and mirrors now come in.

It is very roughly;
Goods + 5% + Freight + 10% + Entry charges.
Below is an actual shipment I received.
The exchange rate dropped on the day it shipped pushing the goods value over $1,000 so I was liable for import and gst on this shipment.

Goods $1003.08
Freight $246.67
Customs fees and GST $210.77
My box has gone from $1,249.74 to $1,460.54
That's an extra 16.86%
The more the freight costs me, the more I will pay in import fees and GST.

----------------------------------------------
VALUATION DATE:   2018−03−21          
VF         :     1.0000
ITOT     :     626.22 = $AUD       1003.08 @        .6243  EUR
ITERMS:     FCA
FOB (1) :     1003.07 = $AUD     1003.07 @       1.0000  AUD
CIF (1)   :     1249.74 = $AUD     1249.74 @       1.0000  AUD
T & I      :      246.67 = $AUD        246.67 @        1.0000  AUD
CUSTOMS DUTY                                                                                 2.56
IMPORT DEC N10 AIR CHARGE (GOODS VALUE<$10,000)       50.00
GST ("ON IMPORTATIONS")                                                          125.21
AQIS − ENTRY CHARGES AIR                                                          33.00
TOTAL AMOUNT PAYABLE                                                            210.77
------------------------------------------------

Here's links to the relevant ATO pages if you wish to dig deeper.

https://www.ato.gov.au/business/international-tax-for-business/gst-on-low-value-imported-goods/

https://www.ato.gov.au/Business/Large-business/In-detail/Business-bulletins/Articles/GST-changes-for-Australian-retailers-who-use--drop-shipping-/


No.
If it isn't listed, we don't have it.
But by all means send us an email outlining what your after and we'll do what we can for you.

To check stock levels, simply click on that item.
Just above the price you will see “Availability: XX”.

Depending on the manufacturer it normally takes around 4 weeks.
Longer if the item needs to be hand crafted first as is the case with some drivers.

Why so long ?

Due to the variables of exchange rate, freight size and weight, manufacturers quote each and every order.
Due to time zone differences this can take up to 3 working days.

Many manufacturers these days are rightly concerned about lost income due to unpaid accounts.
As such they all require payment in full before orders are shipped.
It takes around 4 working days for our payment to reach the manufacturers bank.

The manufacturer then needs to get the ordered parts safely packaged for its trip around the world.
This can take up to 4 working days.
The freight is on its way ! Bouncing around the globe for anything up to 2 weeks.

When it lands here (in Sydney) it has to go through customs, before being sent to us in Brisbane.
That's another few working days.
After all this we get a box of bits that we need to unpack, check for any damaged or missing items, before placing them into storage bins on shelves
Finally we update the site and they are ready for sale.

If there are items that have been prepaid and ordered by you, you will be notified and they will be repacked and sent to you ASAP.

Note;
With the new 1-7-2018 import and tax laws custom orders may take longer as I will be placing fewer but larger orders trying to maximize value and minimize costs.

Yes and No.

There are many things to take into account when designing a crossover.

There are many online calculators that can get you in the ball park.
They may sound great or they may end up as un-listenable.

For me to design something I would need the finished speakers in their cabinets here so I could measure and test them.
Then I can use various programs to simulate multiple crossovers before trying an actual crossover to see if it sounds any good or not.

No.
That's not fair to other customers is it.

If your in the Brisbane area, then yes.
Pickup is available by appointment only.
This is a home based business and we may not always be home.

Please note we do not have any credit or debit card facilities here.
We can however process your purchase through the website (Via PayPal).

Alternatively we do accept cash and can give (Limited) change.

Simply add the items of interest to your cart.
Click on 'Shopping Cart' at the very top of the page.
Then use the 'Estimate Shipping & Taxes' field to see the available freight options and their costs.
You don't need an account to see this.
And you won't be charged until you proceed to the final page of the checkout.

Australia Post is our preferred shipper.
For large or heavy orders that Australia Post can't handle we normally use Couriers Please.
Most freight has tracking numbers which will be supplied to you if requested.
Economy air freight to New Zealand does not have any form of tracking.
Our shipping charges include cost of postage plus a nominal amount to cover the cost of packaging materials.
While we take the utmost care to securely package your order, We will not be responsible for damaged, lost, or undeliverable freight.
If you are concerned about any risk, you can ask for insurance to be applied to your order.

Orders received before 2pm AEST time will be posted that day.
Orders received after 2pm will most likely be sent the next business day. What time is it in Brisbane ? Click Me.
Australia Post quotes the following delivery times;
"Standard parcel post 2 or more business days."
"Express parcel post guaranteed next business day delivery within the Express Post delivery network and fastest possibly delivery for other areas.
Please allow extra time in their peak period around December and public holidays.

No.
Due to previous bad experiences with some countries, We will only ship within Australia and New Zealand.
There's over 150 different drivers in the Seas range alone.
If we stocked two of each driver, that would be over $90,000.00.
Having said that, we can quote and supply various brands of drivers for you.

Due to an agreement between Troel's and Jantzen,
Jantzen dealers are not allowed to have anything to do with Troel's designs from January 2014 onwards.
These are 'Closed Kits' and are only available directly through Jantzen Denmark.

And no we have no idea what the parts values are.
That will come with the Jantzen supplied kit.

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